# SLAs Percentages

![](https://2804061942-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MK_UOo8zMmWaOdiaBwD%2F-MKkq-VN3h4s4hMLq1rg%2F-MKlHB8NV4usxWdVPSh5%2Fimage.png?alt=media\&token=932a4b6b-1c4d-4b7b-aaec-5712b0cd5afb)

* Typical SLA specifics performance-target commitments that range from 99.9 percent ("three nines") to 99.99 percent ("four nines"), for each corresponding Azure product or service. These targets can apply to such performance criteria as uptime, or response times for services.\\

* SLAs also describe how Microsoft will respond if an Azure product or service fails to perform to its governing SLA's specification. For example, customers may have a discount applied to their Azure bill, as compensation for an under-performing Azure product or service.
