AWS Support Plans

• Read this thoroughly: - https://aws.amazon.com/premiumsupport/plans/

- Developer general guidance (under 24 business hours) system impaired (under 12 business hours) 7 core checks of trusted advisor - Business: general guidance (under 24 hours) production system impaired (under 4 hours) production system down (under 1 hour) all checks of trusted advisor third-party help - Enterprise: general guidance (under 24 hours) production system impaired (under 4 hours) production system down (under 1 hour) business critical system down (under 15 minutes) all checks of trusted advisor third-party help concierge support - billing enquires TAM - technical account manager training - access to self-paced labs