> For the complete documentation index, see [llms.txt](https://karansingh.gitbook.io/ccpnotes/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://karansingh.gitbook.io/ccpnotes/billing-and-support/aws-support-plans.md).

# AWS Support Plans

* **Read this thoroughly:**\
  **-** [**https://aws.amazon.com/premiumsupport/plans/**](https://aws.amazon.com/premiumsupport/plans/)\ <br>

\
**- Developer**\
**general guidance (under 24 business hours)**\
**system impaired (under 12 business hours)**\
**7 core checks of trusted advisor**\
\
**- Business:**\
**general guidance (under 24 hours)**\
**production system impaired (under 4 hours)**\
**production system down (under 1 hour)**\
**all checks of trusted advisor**\
**third-party help**\
\
**- Enterprise:**\
**general guidance (under 24 hours)**\
**production system impaired (under 4 hours)**\
**production system down (under 1 hour)**\
**business critical system down (under 15 minutes)**\
**all checks of trusted advisor**\
**third-party help**\
**concierge support - billing enquires**\
**TAM - technical account manager**\
**training - access to self-paced labs**