1) Operational Excellence

• Ability to support development and run workloads effectively, gain insight into their operations, and to continuously improve supporting processes and procedures to deliver business value.

Design Principles:

• Perform operations as code: Infrastructure as Code (CloudFormation).

• Make frequent, small, reversible changes.

• Refine operations procedures frequently: Make sure the team is familiar with the changes as well.

• Anticipate failure: Expect failure and learn from it.

• Learn from all operational failures: Learn from all operational events and failures.